Make-Up Policy

MAKE-UP CLASSES ARE BASED ON AVAILABILITY AND ARE NOT GUARANTEED.

TO MAKE THE PROCESS MORE EFFICIENT WE ARE NOW REQUESTING THAT YOU STOP BY THE FRONT DESK OR SUBMIT YOUR REQUEST ONLINE.

In order to schedule a makeup please stop by our front desk, email admin@jmswim.com, or fill out our online form to submit a request. We will work very hard to get you scheduled within one week of the request. Make-ups are based on availability and are not guaranteed. You are paying monthly tuition for your child’s spot in their weekly class.

Please keep in mind the following before you request a make-up class:

  • If you are more than 15 minutes late you will not be allowed to join the lesson; please stop by the booking center to schedule your make-up.
  • If you will be absent, you must call or email at least 2 hours before your lesson to be eligible for a make-up.
  • You must submit a make-up request 48 hours before the scheduled make-up class.
  • You can schedule a make up by filling out our online absence form or calling us at 469-345-7946.
  • Only two make-up classes can be offered each calendar month.
  • You may attend open family swim and use your make-up as admittance for your child.
  • Family swims are scheduled once a month. Check our calendar or Facebook page for current scheduled dates.
  • It may take 1-2 weeks to find a makeup that fits your schedule.

We will not provide make-ups for:

  • Swimmers in first month of Beginner classes (Angelfish, Flounders, Pufferfish)
  • Special Needs swimmers
  • Sailfish and Swordfish 6 team practices
  • Baby Basics swimmers
  • Missed make-up lessons
  • 4-Day Blitz
  • Adult Swim Classes (except for pool closure)

Being consistent with your swimmer’s attendance is key to their progress. This allows them to get to know us and our procedures and feel comfortable in our classes.

Rescheduling too much can have an adverse effect on classes. Please only use makeups for illness and major scheduling conflicts; they expire when you withdraw and are not carried over.