Frequently Asked Questions

• 2 Reusable cloth swim diapers with elastic that is tight around the legs and waist (We sell swim diapers at our front desk)
• Swim suit for the parent who will be getting in the water with baby
• A change of clothes for baby to change into after swimming and diapering needs
• A towel for the kiddo and a towel for the parent
• Bottle or feeding supplies, swimming can work up an appetite!
• A bag for wet clothes

We are offering limited free makeups during this time. You may use two makeups per month and they are not guaranteed. You are paying for your current day and time and makeups are a free courtesy we do for our JMSS families.

Yes; with the exception of swim team, we require a parent or guardian to stay on-site during the lesson. Your young swimmer wants to know you’re there for them and you will have a chance to observe what they are working on in class.

*Due to COVID-19 we have placed benches outside for parents to social distance and you may also remain in your car if your child is bathroom independent.

Our classes are ongoing and each child will remain enrolled until we receive a 30 day written cancellation notice. Your account will be billed on the 1st of each month as long as you are enrolled with us.

While we hate to see you go, we require that you notify JMSS thirty (30) days before you wish to withdraw. Cancellations must be received by filling out this cancellation form or in person at our front desk. Once payment has been taken to hold your class day and time we will not be able to issue any refunds.

Every swimmer under the age of 3 is required to wear two cloth, reusable swim diapers which can be purchased at JMSS even if they are FULLY potty trained. Any swimmer over the age of 3 who is not potty trained will be required to wear two reusable swim diapers.

• Group lessons, Flounders through Swim Team Seniors are $92.00 a month to come once a week.
• Semi-privates Angelfish and Starfish are $132.00 a month to come once a week.
• A one time registration fee of $25 per family, Adult classes are excluded  
• We offer a 15% multiple class and/or multiple child discount.
• We require a 30-day written notice to end your class. Drop us an email or let us know when you come in for lessons.
• The monthly cost covers four classes, if there are 5 lessons in the month you will not be charged more and if there are three lessons you will be pro-rated. We also pro-rate for any holiday closures. If you leave in the middle of the month you pay for the classes you are enrolled for. If you receive 4 lessons in a month you will not be pro-rated even if we have a closure.
• Some months have four lessons and some months have five lessons. Considering we are a year-round swim school, we average out the monthly cost for the year. The maximum fee per month is $92 for kids group lessons and $132 for semi-privates.

JMSS is closed on major holidays. If your lesson happens to fall on a major holiday, you will not be charged for the lesson and you do not need to request a make-up

Major holidays we are closed include Thanksgiving Thursday and Friday, Christmas Eve day through January 5th, New Year’s Day, 4th of July.

The idea behind our program is working on the kids’ level and starting with the basics and comfort, which is the essential building block to successful swimming. We start with the basics to get children comfortable and build from there. We believe that swimming should be a process and not event, it takes time and consistency to achieve the best results.

The results are in and when a child is consistently attending their weekly lesson we see a huge change in their comfort and skills! If you wish for your child to come twice a week we can accomodate for that as well!

Marlin’s Pre-Comp swimmers need to bring the following with them to every lesson:

• Swim cap (optional)
• Goggles
• Fins (optional)

We cannot say that one kid will learn to swim in any certain timeframe. It is our belief that after two months of consistent swimming you should be able to see an improvement in your child’s abilities. Every child can learn but they all learn differently and at their own pace. Swimming is a process and not an event, we recommend twice weekly lessons for optimum improvement.

Every swimmer MUST take a bracelet and they will drop it with their instructor when they get to class. Bracelet color is decided by lane assignment and we cannot switch colors. Children may NOT be left unattended before, during or after their lesson.

We suggest for children with long hair to have their hair pulled back into a ponytail or a swim cap to keep it out of their eyes. If your child needs goggles we recommend purchasing a pair that fits their face shape and having them adjusted to the correct tightness.

Open and bleeding or oozing wounds may not enter the pool but please let us know and we can schedule a free makeup class. Bandaids are great for minor cuts and scrapes but will most likely end up in the pool.

If your child has a fever or a contagious disease, please stay at home until the illness has subsided. If you are unsure, please consult your doctor for the proper course of action.

Goggles are not required, especially for our beginner swimmers. We recommend all students have their goggles ready to go before class to get right into swimming however we do have deck goggles available in case they are forgotten. If a child removes them more than twice then we do have them leave them off for the remainder of the lesson. During slide time we require students to go without goggles to help them learn what it is like to be goggle free while swimming.

Yes! You can book online through the parent portal or a JMSS team member would be happy to assist you!

You may sit on the deck as long as the classes going on are not interrupted. Parents may not speak with swimmers or coaches during any lesson. If you have any questions please check in with the front desk, a manager or deck supervisor.

Coaches are scheduled fully throughout their shift. Parents are asked to seek out the deck supervisor or manager on duty for any questions or concerns. Our instructors need 100% of their attention on their lessons and may not talk to parents during class times. All communications must go through front desk, manager or deck supervisor. Once your child achieves a skill you will receive email confirmation of the skill.

Once your child meets the skills for each level they will advance. To achieve a skill the child must perform it consistently, confidently and comfortably at least three times in a lesson. Each child learns and develops at their own individual pace so we cannot give a timeline for advancement.  It is our goal for your child to succeed and gain confidence and we will move them up as soon as they are ready. If you have any questions about their progression please feel free to ask our front desk or deck supervisors.

Unfortunately, we cannot guarantee the same day, time, or instructor for your child once they advance, that will all be determined on availability. If we do not have a class that fits your schedule please jump on our wait list at the front desk.

Ribbons are only awarded for certain skill achievements but not every skill gets a ribbon.  It is our philosophy at JMSS to celebrate every small victory through praise and encouragement, however, that will not always be accompanied with a ribbon or a medal. We have stamps at the front desk for all kiddos who enter JMSS.

If we have to close for any inclement weather we will post it on our Facebook page, send an email and you will be able to schedule makeups for classes missed. There will be no refunds.

We start acclimating kids to the water as early as six months old in our parent/child classes. We believe that early water acclimation will help kids to feel at home in the water. An early and consistent swim experience is ideal for all swimmers.

Each lesson runs thirty minutes long until swimmers reach Swordfish 5 (45 minutes) and swim team (1 hour).

We accept most major credit cards and payments can be made via our online parent portal.

We ask that all students use the restroom before each class to help keep our class time focused on swimming. If your child needs to use the restroom during class our Deck Supervisor will alert a parent. JMSS staff is unable to accompany swimmers into the restroom and we ask for parent assistance during those times.

We define swimming as being able to relax and move around in any depth of water with total comfort, as long as you want. Since each person has a unique history with the water, a specific time-frame cannot be predicted. The Overcoming Fear and Beginning Swimming classes are designed to build skills through repeated sessions. The goal is comfort in the water therefore going at your own pace is the key. Like learning anything, consistent practice produces faster results.

From years of teaching beginning and afraid adults, we have discovered they need time to go slowly, explore the water and not be pushed or rushed to try new skills.  After the first hour in the pool, real discovery and learning is just starting to happen.

We have also discovered, for new swimmers, class once a week is not enough time to practice their skills and make significant progress.

Take our swimming quiz first to find out. Many students start with an Introduction to Swimming class where you can get a low-cost sample of our teaching system and recommendations from an instructor. You may also sign up for a free 10 minute swim evaluation by filling out the form on our homepage.

If you need the bottom or side of the pool to stop and get air while you’re swimming, or are afraid of the deep end, yes the beginning class is for you. Once you have complete trust in yourself in shallow water and you know how to move around and get air whenever you want, you will begin to lose your fear of the deep water. These skills are taught in the Beginning Swimming class and will greatly enhance what you already know about swimming.

The world of swimming students believes that treading is the one skill that if learned, will save them, or will make them comfortable. However, surprisingly, this is not true. The skill that makes you safe is being able to stay in control, float and use basic propulsion. Once you can do this in deep water, when you no longer have your attention focused on survival, then you are ready to learn the mechanics of strokes and treading.

If you were new to running, you would not expect to complete a marathon the first week. A house cannot be build without a foundation. Performing strokes, but still needing the side or the bottom of the pool to rest and get air, is not swimming. Learning freestyle can only be successful after essential basic skills are mastered.

Our classes are small to allow time to work with each student at their level. The average is 4 – 6 students with one instructor and one teaching assistant.

Swim suit – Many “fashion suits” can retain up to five pounds of water when wet, making it hard for you to learn how to swim. We recommend a simple one piece Lycra suit for women and a boxer or jammer type suit for men, which are designed to shed water. Some students also feel comfortable wearing a close-fitting swim shirt for sun protection.

Goggles – We recommend wearing goggles as they will provide good underwater vision and will help prevent eye irritation. There are many different styles to choose from so if you are buying a new pair, try them on in the store and make sure they seal comfortably around the eye without the goggle strap. Soft silicone seals are the most comfortable for new swimmers.

Swim cap – Hair needs to be kept out of the face so it is recommended that men and women with long hair wear a swim cap. Silicone is the most comfortable.

Adult Class cancellations must be received by phone or email 72-hours prior to the start time, or by filling out this cancellation form. Payment may be refunded (minus a $20 admin fee)​ or credited to your JMSS account towards a future class. Due to the small class size, there are no refunds for cancellations received within 72-hours of the class start date, or after the class has started.

No problem. The coaches know it is an adjustment to transition from a 30-minute swim class to one hour, so we want to make sure anyone joining the team can gradually build up to the one hour of practice. A student can finish their practice anytime. However, we ask that swimmers arrive at practice on time and ready to go.

***DUE TO COVID-19 OUR SWIM TEAM IS ONLY RUNNING HALF HOUR PRACTICES TO ALLOW MORE STUDENTS TO SWIM IN A SMALLER CLASS RATIO

Yes if you marked absent with at least a two hour notice you will receive a makeup token to book a practice when there is one available. As a reminder makeups are NOT guaranteed and are offered as a courtesy to our swimmers.

Swimmers will be assigned swim lanes and a training group according to skill level. The exception will be our 6 and under group who will all train together. The majority of practice time will be spent on learning and refining strokes. We also will work on building endurance; learning about swim team structure, such as circle swimming; how to use a pace clock; and Coach Jim’s tips on racing. Every week we will introduce our swim skill focus of the week.

For our Marlins Pre-Comp swim team you can join anytime and we will prorate your monthly tuition.

Getting your swimmer to class on time and with appropriate gear is the most important part! Let your student know that while they are in their swim team practice we will be working on various skills that will help both their endurance and technique.

Make-ups for adult classes will be offered only in the case of pool closure or extreme weather conditions. All other situations will be considered on a case by case basis.

You will need to notify JMSS thirty (30) days before you wish to withdraw. You can stop by the JMSS front desk and submit a cancellation form or  by filling out this cancellation form.

Our classes are held in facilities with large bodies of water. Parents are responsible for children around the pool outside of class time. Always read the posted safety rules when visiting a pool for the first time. Students must be invited out on deck by a deck supervisor and will be dismissed when classes conclude.